If your machine is under warranty (for most machines, this is typically a 1-2-year window; do your research if you have concerns), the warranty will be void when Rifle & Hive performs maintenance.  If this is important to you, please check the status of your warranty with your dealer or distributor before authorizing Rifle & Hive to carry out the specified servicing. Rifle & Hive is NOT responsible for any damage sustained to your machine for any reason, or any issues with your voided warranty.

By agreeing to retain the services of Rifle & Hive, you confirm acknowledgment and agreement with the Terms of Service and Limits of Liability. You understand that failures or breakages may occur during, or after the service provided by Rifle & Hive and may not hold Rifle & Hive responsible for additional costs to correct these new issues.

When bringing your machine in for service, please be prepared to leave the following items in the possession of Rifle & Hive:
* sewing machine with cover, if you have one
* foot pedal and power cord
* bobbin case and bobbin
* all purpose presser foot
* general sewing throat plate

Turn-around for machine servicing is 1-2 weeks. 
General service charges, excluding applicable sales tax are:

$110 standard sewing machine general review and thorough cleaning

$140 sewing machines with more complex issues or computer screens. Computer issues will not be addressed. Computer issues should be reviewed with a brand specific dealer.

$150 overlock machines

Estimates for repair (machines that are seized up, broken gears, etc.) begin at $200, and do not include the cost of parts

“House calls” can be arranged for additional $50, depending on your proximity to Industry City, Brooklyn, or Midtown Manhattan. I can stay and work on your machine in your home, or pick up and drop off to you ($50 x2 for pick up and drop off).

Machines should be collected after notification of service completion or if deemed non-repairable. Notifications will be sent when the machine is ready, with follow-up reminders via phone, email, or text. Unless otherwise arranged, machines must be picked up within 10 days of notification. Starting from the first business day after 15 days, a $25 storage fee per machine will be added to the total due at pickup, and an additional $5 per business day thereafter. Rifle & Hive is not responsible for any damage incurred if left after 30 days. Machines uncollected 60 days after initial notification will be considered abandoned and become the property of Rifle & Hive, which reserves the right to sell or donate them.